Ride Share Guide

How to Schedule a Ride

Get from the airport to your crashpad — or back — in just a few steps. Here's everything you need to know.

Quick Overview

2bhome's ride-share service connects crew members with verified local drivers for airport-to-crashpad transfers. Simply fill out a form, pay a small fare ($15/person), and a driver will pick you up at your scheduled time. You can chat directly with your driver and track your ride status in real-time.

Step-by-Step Guide

1

Sign In to Your Account

Before requesting a ride, make sure you are signed in. If you do not have an account, create one — it only takes a minute.

  • Use the Sign In button in the top navigation
  • New users can register via the Sign Up button
2

Navigate to "Request Ride"

From the top navigation bar, click "Request Ride". This opens the ride request form where you will enter all your trip details.

  • Available in the main navigation when signed in
  • Also accessible from your Guest Dashboard under Quick Actions
3

Enter Your Trip Details

Fill in the key information for your ride request. Be as specific as possible to help your driver prepare.

Pickup Location
Full address, terminal name, or gate number
Dropoff Location
Crashpad address or destination
Pickup Date & Time
Select your scheduled pickup (ensure enough lead time)
Ride Type
Airport → Crashpad, Crashpad → Airport, or Other
Passengers & Luggage
Number of travelers and bags to bring
Flight Number
Optional, helps driver plan for delays
  • Add special requests if you have a large bag, need extra time, or have accessibility needs
4

Complete Payment

Once your details are confirmed, you will be directed to a secure payment screen. A fare of $15 per person is authorized (not charged yet) to hold your reservation.

  • Payment is authorized at booking but only captured when the driver starts the ride
  • If no driver accepts your request, your payment is automatically voided — no charge
  • Secure payment powered by Stripe
5

Wait for a Driver to Accept

Your ride request is broadcast to all available drivers. Once a driver accepts, you will receive a notification and can see their details.

  • You'll get an in-app notification when a driver accepts
  • Check your ride status in "My Rides" on your Dashboard
  • You can cancel for free if no driver has accepted yet
6

Chat with Your Driver

Once accepted, use the built-in chat to coordinate with your driver — share exact location, any changes, or questions.

  • Chat button appears directly on your ride card in "My Rides"
  • Also available on the Ride Detail page
  • New messages trigger a notification so you never miss an update
7

Enjoy Your Ride

Your driver will pick you up at the scheduled time and location. Once the ride is complete, the fare is captured and you're all set!

  • You can track status changes in real-time on your Dashboard
  • Completed rides are saved in your ride history

Common Questions

Can I cancel my ride after booking?
Yes. You can cancel up to 2 hours before your scheduled pickup. If no driver has accepted yet, your payment is automatically voided. Navigate to My Rides → View Details → Cancel Ride.
What if no driver accepts my request?
If no driver accepts your request, you can cancel at any time for a full payment void. You are welcome to submit a new request with a different pickup time if needed.
How much does a ride cost?
The fare is $15 per person. For example, a 2-passenger trip is $30. The fare is shown clearly before you complete payment.
Can I see my driver's information before the ride?
Yes. Once a driver accepts your request, their name, vehicle details, and contact information become visible on your Ride Detail page.
Where do I find my ride status?
Go to your Guest Dashboard and click the "My Rides" tab. All your rides — past and upcoming — are listed there with real-time status.

Ready to book your ride?

It takes less than 2 minutes to schedule your next pickup.